FAQs
How much does a session cost?
A 50-minute counselling session is £55. Your therapist will explain payment arrangements when you book your first session.
How long are sessions?
Sessions usually last 50 minutes.
How many sessions will I need?
There’s no set number. Counselling with us is generally open-ended, and you and your therapist can regularly check in about how things are going and what feels right for you.
What if I need to cancel?
We understand that plans sometimes change. We just ask for at least 24 hours' notice if you need to cancel or rearrange your appointment. With less than 24 hours' notice, or if an appointment is missed, the full session fee may still be charged.
Is what I talk about confidential?
Yes. Having somewhere you can talk openly and privately is an important part of counselling.
There are a few circumstances where your therapist may need to share information — for example, if they are seriously concerned about your safety or someone else's. Wherever possible, they will talk with you about this first.
What happens in the first session?
Your first session is a chance to get to know your therapist, talk a little about what has brought you to counselling and think about what you would like from your sessions.
You don't need to arrive knowing exactly what to say or where to start.
How do I know which therapist is right for me?
Finding someone you feel comfortable talking to really matters. As a collective, we can help you find the therapist whose experience and way of working feels like the best fit for you.
Do you offer online counselling?
Yes. Depending on the therapist, counselling can be offered face-to-face, online or by telephone, giving you some flexibility in how you access support.
Do you work with children and young people?
Yes. We offer counselling for young people aged 11+. We want young people to feel that counselling is their space. Their views, choices and privacy are important, and we explain clearly at the beginning how confidentiality works and when a parent or carer may need to be involved.
What if counselling doesn't feel right for me?
Tell your therapist. Counselling is collaborative, and sometimes something simply needs to be approached differently. You can also choose to end counselling at any time. Where possible, it's helpful to talk about this together so that you and your therapist can think about what feels right for you.
Find out more about out team here
Do you welcome neurodivergent clients?
Absolutely. There isn't one 'right' way to engage with counselling. We can talk with you about what works best for you and any adjustments that could make sessions more comfortable or accessible.
Is Rutland Therapists an inclusive service?
Yes. We welcome people from different backgrounds, identities, experiences and circumstances. You don't need to fit a particular mould to come to counselling with us.
What if I have a concern or complaint?
We'd always encourage you to talk to your therapist if something doesn't feel right and you feel comfortable doing so. If you would prefer to make a formal complaint, you can. Our Complaints Procedure is available on the Rutland Therapists website.
How do you look after my personal information?
Your privacy matters to us. Each therapist keeps their client information securely and is responsible for the records relating to their own clients. You can read more about this in our Privacy Notice.
Policy Documents